Lighthouse is a comprehensive solution to help hotel managers maintain and/or improve their service quality and market positioning through an easy to use, web based application, training, and a shopping service provided by a team of professionals with wide experience in the hotel industry.

Software:

We offer a customized, easy to use, web-based program built around your service standards. Simply enter the results from your daily interactions with service staff and the program will provide an analysis of the service standard compliance by employee, position and/or department.

This unique, professional, and user-friendly program was created to give you daily reports on the level of service and cultural standards achieved by your staff, giving you the ability to spot problems and areas of improvement and work on them immediately. No more surprises at the time of inspections.

The almost paperless process avoids stress and improves efficiency in the use of the reports, and the fact that is web-based eliminates the necessity of buying additional hardware or installing extra applications in your network, making it as easy to use as surfing the web.

Training:

Imagine every manager as an inspector or spotter conducting daily inspections and entering their information for immediate analysis. The data goes immediately to your web-based program where is automatically analyzed, producing a complete report that tells you what department or what employee you have to focus on.

Every interaction between a Manager and their staff can be used as a role-play and entered into the program for analysis allowing managers to become more in tune with service standards and areas of weakness. This will improve efficiency in implementing a solution. We train your management team in the design of specific role-play forms for each position based on the industry standards and specific needs.

Shopping:

In addition to the role-plays performed by your own managers, we offer professional shopping services by a team of experts trained to provide an unbiased, customer focused analysis of your services.

In addition to the narrative usually provided on the report, we will integrate the results from your own role-play data for immediate reference. Pre-scheduled shopping services are offered at a competitive rate to complement your own work and help your team.